Frequently asked questions
Questions, answered.
Everything you need to know before, during, and after buying from HarrenCole. If your question isn’t here, our team responds to every email within 1–2 business days.
Orders & Shipping
Everything about how your order gets from our facility to your door in the US or UK.
How long does shipping take?
All orders are dispatched within 1–3 business days of payment confirmation. Estimated transit times after dispatch:
How much does shipping cost?
Shipping costs are calculated automatically at checkout based on your delivery address and order weight. The final amount is shown before you confirm payment — there are no surprises.
Will I have to pay customs duties or import taxes?
For US customers, no import duties apply on domestic shipments. For UK customers, shipments from the US may be subject to UK import duties and VAT levied by HMRC. These charges are not included in the checkout price and are the responsibility of the recipient. We recommend contacting HMRC if you have questions about potential charges before ordering.
How do I track my order?
Once your order is dispatched, you’ll receive a shipment confirmation email containing your tracking number and a direct link to the carrier’s tracking portal. You can also view your order status by logging into your account at harrencole.com.
Can I change my delivery address after ordering?
If your order hasn’t been dispatched yet — yes. Email info@harrencole.com immediately with your order number and corrected address. Once a parcel has been collected by the carrier, we cannot guarantee an address change, but we will do our best to assist.
What happens if my order is delayed?
Delivery dates shown at checkout are carrier estimates, not guarantees. Delays can occur due to carrier capacity, customs processing (UK), weather events, or incorrect address details. If your order is significantly overdue, contact us at info@harrencole.com and we will open a carrier investigation on your behalf.
Do you ship to PO Boxes or freight forwarders?
No. We ship to residential and commercial addresses only. We do not ship to PO Boxes, mail forwarding addresses, or freight forwarder addresses. Orders placed to these addresses may be cancelled and refunded.
Returns & Refunds
Our returns process is designed to be straightforward. No restocking fees, no runaround.
What is your return policy?
You can return any HarrenCole item within 30 days of confirmed delivery for a full refund or store credit, provided the item is unused and in its original condition with all original packaging, tags, and accessories intact. We never charge a restocking fee. Full details are in our Returns & Refunds Policy.
I’m a UK customer do I have additional rights?
Yes. UK customers have a statutory 14-day right to cancel under the Consumer Contracts Regulations 2013, starting the day after delivery, and without needing to give a reason. You also have a 30-day right to reject faulty goods under the Consumer Rights Act 2015. These rights apply in addition to our 30-day voluntary return window.
How do I start a return?
Email info@harrencole.com with your order number and reason for return. We’ll confirm the return address and packaging instructions within 1–2 business days. Please do not ship anything back until you receive our confirmation.
Who pays for return shipping?
For standard change-of-mind returns, return shipping is the customer’s responsibility. For faulty, damaged, or incorrect items, HarrenCole covers the full return shipping cost with a prepaid label. UK customers exercising the statutory right to cancel are also responsible for return shipping costs unless we made an error.
How quickly will I receive my refund?
Once your return arrives and passes inspection (1–3 days), your refund is processed. Store credit is issued instantly upon approval. Original payment method refunds are processed within 14 days of approval. You’ll receive an email confirmation once your refund is issued.
My item arrived damaged. What should I do?
Email info@harrencole.com with subject line “Damaged Item — Order #XXXXX” as soon as possible, and within 48 hours of delivery for visible transit damage. Include clear photos of the outer packaging and the item itself. We will arrange a prepaid return label and, upon receipt, issue a full replacement or refund — your choice, at no cost to you.
Products & Sizing
What to know before you buy sizing, fit philosophy, and what makes a HarrenCole jacket different.
How do HarrenCole jackets fit?
Our jackets are cut with a tailored-to-regular fit — close enough to look deliberate, with enough room to layer underneath. We do not cut oversized or boxy silhouettes. Each product page includes a detailed size guide with chest, shoulder, and sleeve measurements. If you’re between sizes, we generally recommend sizing up for leather jackets to account for lining and layering.
What sizes do you offer?
HarrenCole jackets are available from S through 3XL across most styles. Size availability varies by product — always check the product page for current stock. If a size is showing as out of stock, email us at info@harrencole.com and we’ll advise on restock timelines.
Do you offer bespoke or custom sizing?
Not currently. All HarrenCole pieces are available in standard sizing as listed on each product page. We do not offer made-to-measure or personalised/custom pieces at this time. Please note that personalised items would be excluded from the right to return.
What is the difference between your leather grades?
We use full-grain and top-grain leathers across our range, depending on the style. Full-grain is the highest quality — the outermost layer of the hide, with natural markings intact. It develops the richest patina over time. Top-grain has the surface sanded for a more uniform finish and is more resistant to moisture and scuffs. Each product page specifies the leather grade used.
Are your product images accurate to the real colour?
We make every effort to represent colours accurately, but screen calibration varies and natural leather has inherent variation between hides. The colour you receive will be very close to what you see on screen, but minor variations are normal and expected — they are a characteristic of genuine leather, not a defect. If the piece you receive is significantly different from what was shown, contact us and we’ll make it right.
Payment & Security
How payments work on harrencole.com and how your financial data is protected.
What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. Available payment methods are shown at checkout and may vary slightly by region.
Is it safe to enter my payment details on harrencole.com?
Yes. harrencole.com is powered by Shopify, whose payment infrastructure is PCI-DSS Level 1 certified — the highest level of payment security certification available. We never see, store, or have access to your full card number. All transactions are encrypted via SSL/TLS.
Will I be charged in USD or GBP?
The currency shown at checkout is determined by your location and browser settings. US customers are charged in USD. UK customers are charged in GBP where available. Your card provider may apply a foreign exchange fee for cross-currency transactions — check with your bank if unsure.
Can I get a VAT invoice for my order?
An order confirmation email is sent automatically after every purchase. If you need a formal VAT or tax invoice, email info@harrencole.com with your order number and we will provide one within 1–2 business days.
My payment was declined. What should I do?
Payment declines are usually handled by your bank or card issuer, not by us. Try: (1) checking the billing address matches your card exactly; (2) contacting your bank to authorise the transaction; (3) using a different payment method. If you continue to experience issues, contact us at info@harrencole.com and we’ll help troubleshoot.
About HarrenCole
Who we are, how we operate, and what sets HarrenCole apart.
Where is HarrenCole based?
HarrenCole is a trading name of Cyber Talent Solutions, Inc., an Oregon corporation based at 5111 NE 25th Ave, Portland, OR 97211, United States. We are a US-registered business and ship from Portland to customers in the US and UK.
Where are HarrenCole products made?
We work with trusted manufacturers specialising in premium leatherwear. Each product page lists the relevant material details. We are committed to quality over volume — every piece goes through quality inspection before it ships.
Can I buy HarrenCole on Amazon, eBay, or other marketplaces?
No. HarrenCole sells exclusively through harrencole.com. We do not list on Amazon, eBay, or any third-party marketplace. If you find “HarrenCole” products on other platforms, they are not authentic. Please report them to us at info@harrencole.com.
Do you have a physical store or showroom?
Not currently. HarrenCole operates direct-to-consumer exclusively through harrencole.com. If you’d like additional photos, video, or detailed measurements of a specific piece before ordering, email info@harrencole.com and we’ll send you what you need.
Do you offer wholesale or stockist partnerships?
We receive wholesale and partnership enquiries on a case-by-case basis. If you’re interested in stocking HarrenCole, email info@harrencole.com with your company details and we’ll be in touch.
Can I speak to someone before placing an order?
Absolutely. Email us at info@harrencole.com or call +1 740 272 5703 (Mon–Fri, 9:00 AM – 5:00 PM PT) for product advice, sizing questions, or anything else. We respond to every email within 1–2 business days.
