Shipping & Delivery
Processing Times
Every HarrenCole order is prepared and quality-checked at our facility. Processing time is separate from and in addition to the delivery timeframe shown at checkout.
Order journey
Order placed & payment confirmed
Your order enters our fulfilment queue immediately upon successful payment.
Order cut-off time
Orders placed before 2PM GMT8 Pacific Standard are processed the same business day. Orders placed after this time, or on weekends and public holidays, will begin processing the next business day.
Processing (1–3 business days)
Picking, quality inspection, and packaging.
Dispatch & tracking notification
You receive a shipment confirmation email containing your tracking number and carrier details.
Delivery to your door
Carrier delivers within the estimated window. See section 03 for timeframes by destination.
Public holidays & peak periods
During major US and UK public holidays and peak retail periods (e.g. Thanksgiving, Christmas, New Year), processing may extend to 4–5 business days. We will display any applicable notice at the top of our website and at checkout.
Destinations & Rates
We currently ship to addresses in the United States and the United Kingdom. Shipping costs are calculated automatically at checkout based on your delivery address and the weight of your order.
Customs, duties & taxes (UK orders)
Shipments to the United Kingdom may be subject to import duties, VAT, and customs fees levied by HMRC. These charges are the responsibility of the recipient and are not included in the price paid at checkout. HarrenCole has no control over these charges and cannot predict their amount. We recommend contacting HMRC or a customs broker if you have questions before placing your order.
US sales tax
Where applicable, US sales tax is calculated and collected at checkout in accordance with the tax laws of your state. The amount shown at checkout is the final amount charged.
Delivery Timeframes
Delivery timeframes are estimates and begin from the date of dispatch, not the date of purchase. They are provided by our carrier partners and are not guaranteed. Actual delivery may vary due to carrier capacity, weather events, customs clearance, or other factors outside our control.
United States
Standard: 7–12 business days from dispatch.
Business days are Monday to Friday, excluding US federal public holidays.
United Kingdom
Standard: 7–12 business days from dispatch.
Business days are Monday to Friday, excluding UK bank holidays. Customs clearance may add 1–3 additional days.
Estimated dates are not guaranteed
Delivery dates shown at checkout are estimates provided by carriers. HarrenCole cannot be held liable for late deliveries caused by carrier delays, customs processing, weather events, force majeure, or an incorrect address provided at checkout. If your order is significantly overdue, please contact us and we will liaise with the carrier on your behalf.
Tracking & Order Confirmation
Every HarrenCole order is shipped with a tracking number. You will receive automated updates at each key milestone of your delivery.
Order confirmation email
Sent immediately after payment is confirmed. Contains your order number, items purchased, and delivery address. Check your spam folder if not received within a few minutes.
Dispatch confirmation & tracking number
Sent once your parcel is collected by our carrier. Contains your tracking number and a link to the carrier tracking portal.
In-transit updates
Carrier notifications as your parcel moves through the network. These are carrier-generated and may not always update in real time.
Delivery confirmation
A final notification when your parcel is marked delivered. If you receive this but did not receive the parcel, check with neighbours and in a safe location, then contact us within 48 hours.
Tracking not updating?
Tracking information can take 24–48 hours to appear after dispatch, particularly for international shipments. If your tracking has not updated for more than 7 business days, please contact us at info@harrencole.com and we will investigate on your behalf.
UK Statutory Rights
If you are ordering from the United Kingdom, you benefit from additional statutory protections that apply in addition to this shipping policy and cannot be waived.
Consumer Contracts Regulations 2013
You have the right to cancel most online orders within 14 days of receiving your goods without giving any reason. See our Returns & Refunds Policy for full details on how to exercise this right.
Consumer Rights Act 2015
Goods must be of satisfactory quality, fit for purpose, and as described. If goods arrive faulty or not as described, you have a 30-day right to reject and receive a full refund. See our Returns & Refunds Policy for full details.
Delivery obligations under UK law
We are required to deliver within a reasonable timeframe — or the timeframe agreed at checkout.
Under the Consumer Rights Act 2015, if we do not deliver within the agreed delivery period (or within 30 days if no period was agreed), you may be entitled to a full refund. If a specific delivery date was agreed and we miss it, you may treat the contract as at an end and claim a refund without needing to give us a further opportunity to deliver.
Contact us first
If your delivery is overdue, email info@harrencole.com with your order number. We will investigate and resolve promptly.
Your right to a refund
If a delivery failure cannot be remedied within a reasonable further time, you are entitled to a full refund under UK consumer law, with no deductions.
Nothing in this policy limits or waives your statutory rights as a UK consumer. Where any term of this policy conflicts with your statutory rights, your statutory rights prevail.
Independent advice
UK consumers can obtain free, impartial advice from Citizens Advice at citizensadvice.org.uk or by calling 0808 223 1133.
US Regulatory Rights
If you are ordering from the United States, your purchase is protected by federal and state consumer-protection law in addition to this policy.
FTC Mail, Internet, or Telephone Order Rule
Under this federal rule, if we cannot ship your order within the timeframe stated at checkout (or within 30 days where no timeframe is stated), we must notify you promptly and offer you the choice of:
(a) A revised shipment date that you may accept or reject; or
(b) A full, prompt refund to your original payment method.
If you do not respond to our notification, we will cancel your order and issue a full refund.
What we will do
Notify you promptly if we cannot meet the stated dispatch window
Offer a revised date or immediate full refund
Process any refund within 7 business days of your election
Refund to the original payment method without deduction
State consumer law
Many states provide additional consumer protections beyond federal law. Nothing in this policy limits any right you have under your state’s consumer-protection statutes. US customers may also contact their state Attorney General or file a complaint with the Better Business Bureau at bbb.org.
Lost & Damaged Parcels
While the vast majority of orders arrive safely, occasionally a parcel may be lost in transit or damaged by the carrier. Please follow the steps below so we can resolve your case as quickly as possible.
Visible damage: report within 48 hours
If your parcel arrives with visible external damage, report it to us within 48 hours of confirmed delivery. This allows us to file a carrier claim promptly. Photograph the outer packaging and the item before opening or using it.
Lost parcel
Contact us if your tracking shows no movement for more than 5 business days (US) or 7 business days (UK) beyond the estimated delivery date. We will open a formal investigation with the carrier.
Carrier investigations typically take 15–30 business days. A refund or replacement is issued only after the carrier formally confirms the loss in writing.
Damaged in transit
Email us at info@harrencole.com with your order number, a description of the damage, and clear photographs of the item and packaging.
We will arrange a prepaid return label and, once the item is received and inspected, issue a full refund or replacement — your choice.
Document everything
Photograph the outer packaging, inner packaging, and all visible damage. Do not discard any materials — carriers may request them as evidence.
Contact us immediately
Email info@harrencole.com with subject "Damaged Item — Order #XXXXX" or "Lost Parcel — Order #XXXXX". Include photos and your order number.
We open a carrier claim
We file a formal claim with the carrier on your behalf. You will be kept informed of progress throughout.
Resolution
Upon claim resolution, we issue a full refund or replacement at no cost to you, including any shipping charges paid.
Important — please do not open a bank dispute for a parcel in transit
An active investigation is not a reason to initiate a chargeback.
Chargebacks take 30–90 days, may flag your account with payment processors, and do not speed up carrier investigations. We maintain full shipping records, tracking data, and carrier correspondence for every order, and will submit this evidence to your bank if a chargeback is filed while an investigation is ongoing.
Via email
info@harrencole.com — include your order number. We respond within 1–2 business days and work toward a fair resolution.
By phone
Call +1 740 272 5703 during US business hours. Have your order number ready.
Restrictions & Dispatch Address
To protect the integrity of your delivery and ensure accurate customs documentation, please review the following restrictions and ensure your shipping address is correct before placing your order.
We cannot ship to
PO Boxes or mail forwarding addresses
Freight forwarders or package consolidators
Countries other than the US and UK
Any address that cannot be verified by our carrier
Address accuracy
Double-check your address at checkout — we dispatch to the address provided
Address corrections must be requested before dispatch
HarrenCole is not liable for non-delivery due to an incorrect address supplied by the customer
Need to change your address?
If you need to correct or update your delivery address, contact us at info@harrencole.com as soon as possible with your order number. We can amend your address if your order has not yet been dispatched. Once dispatched, address changes are subject to carrier availability and additional fees may apply.
Refused or undeliverable parcels
If a parcel is refused at delivery, returned to sender due to an incorrect address, or deemed undeliverable by the carrier, it will be returned to our facility. We will contact you to arrange re-delivery (at your cost) or a refund of the item price minus the original outbound shipping cost. We will not issue a refund for outbound shipping on undeliverable parcels except where the cause was our error.
Questions? We’re here.
Our team responds to all emails within 1–2 business days.
info@harrencole.comThis policy applies to all orders on harrencole.com. For consumers in the United Kingdom, your statutory rights under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013 apply in addition to this policy and take precedence where more favourable. For customers in the United States, the FTC Mail, Internet, or Telephone Order Rule and your state’s consumer-protection laws apply. Nothing in this policy affects rights that cannot be waived under applicable law. HarrenCole is a trading name of Cyber Talent Solutions, Inc. We reserve the right to amend this policy at any time, without prejudice to your statutory rights. Effective 17 June 2026.
