Privacy Policy
Overview
HarrenCole operates harrencole.com to provide you with a curated shopping experience. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase through our store, or otherwise communicate with us.
Please read carefully
By using and accessing any of our Services, you acknowledge that you have read this Privacy Policy and understand how your information is collected, used, and disclosed as described here. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.
Data controller
Cyber Talent Solutions, Inc. (trading as HarrenCole)
5111 NE 25th Ave
Portland, OR 97211
United States
Tel: +1 740 272 5703 · info@harrencole.com
Information We Collect
When we use the term "personal information," we mean information that identifies or can reasonably be linked to you. We may collect the following categories of personal information depending on how you interact with our Services, where you live, and as permitted or required by applicable law.
Contact & account details
Name, email address, phone number
Billing and shipping address
Username, password, and security questions
Account preferences and settings
Financial & transaction data
Payment card and financial account information (processed via third-party providers — we do not store full card details)
Transaction details, form of payment, and payment confirmation
Items viewed, added to cart or wishlist, purchased, returned, exchanged, or cancelled
Device & usage information
Browser type, device type, and network connection
IP address and unique device identifiers
Pages visited, navigation paths, and time spent on site
How and when you interact with the Services
Communications
Information you include in customer support inquiries
Product reviews or other content you submit
Responses to surveys or promotional communications
Sources of Information
We collect personal information from several sources depending on how you interact with us.
Directly from you
When you create an account, visit or use the Services, place or manage an order, contact customer support, sign up for marketing, or otherwise voluntarily provide us with your personal information.
Automatically via the Services
From your device when you use our products or services or visit our website, including through the use of cookies, pixels, and similar tracking technologies.
From service providers
When we engage third-party service providers to enable certain technology (e.g. payment processing, analytics, cloud storage, shipping), they may collect or process your personal information on our behalf.
From partners & third parties
From our business and marketing partners, advertising networks, or other third parties, in accordance with their own privacy practices and as permitted by applicable law.
How We Use Your Data
We use your personal information only for legitimate purposes and as described below. The specific purposes that apply to you depend on how you interact with our Services.
Primary purposes
We use your data to provide, improve, and protect our Services.
This includes processing your payments, fulfilling and shipping your orders, managing your account, arranging returns and exchanges, sending order-related notifications, enabling product reviews, and creating a personalised shopping experience — such as recommending products based on your purchase history.
Marketing & advertising
We may send promotional emails, SMS, or postal communications, and show online advertisements based on your activity. You can opt out of marketing communications at any time using the unsubscribe link in our emails. We may still send non-promotional communications (e.g. order updates).
Security & fraud prevention
We use your information to authenticate your account, secure payment transactions, detect and investigate potentially fraudulent, illegal, or malicious activity, and protect the safety of our customers and the integrity of our platform.
Customer communications
We use your personal information to respond to your enquiries, provide customer support, and maintain our business relationship with you.
Legal & compliance
We may use your information to comply with applicable law, respond to valid legal process or requests from law enforcement, and to enforce or investigate potential violations of our Terms of Service or policies.
How We Share Your Data
We do not sell your personal information. We may disclose your personal information to third parties only for legitimate purposes and subject to this Privacy Policy.
We do not sell your personal information
HarrenCole does not sell personal information to third parties for their own use. Where we share data with marketing partners for targeted advertising purposes, you have the right to opt out. See section 09 for how to exercise this right.
Circumstances in which we may share your data
Service providers: With Shopify, vendors, and third parties who perform services on our behalf, including IT management, payment processing, data analytics, customer support, cloud storage, and fulfilment and shipping.
Marketing partners: With business and marketing partners to provide marketing services and personalised advertising based on your online activity. Our partners use your information in accordance with their own privacy policies. You may opt out of this sharing — see section 09.
At your direction: When you request or consent to disclosure, such as to ship products or through your use of social media widgets or login integrations.
Corporate affiliates: With our affiliates or otherwise within our corporate group for operational purposes.
Legal & business transfers: In connection with a merger, acquisition, or bankruptcy; to comply with legal obligations; to respond to subpoenas or search warrants; to enforce our terms; and to protect the rights of our users or others.
Targeted advertising opt-out
Depending on where you reside, you may have the right to direct us not to share your information for targeted advertising based on your online activity across different merchants and websites. You can exercise this right by contacting us at info@harrencole.com or via the Shopify Privacy Portal at privacy.shopify.com.
Shopify & Third-Party Websites
Our store is hosted and powered by Shopify. This means Shopify collects and processes certain personal information about your use of our Services, and acts as a data processor on our behalf in some circumstances and as an independent data controller in others.
Our relationship with Shopify
Information you submit to our store is transmitted to and shared with Shopify.
Shopify collects and processes personal information about your access to and use of our Services in order to provide and improve those Services. This data may be transferred to and shared with third parties that may be located in countries other than where you reside.
Shopify enhanced features
To help protect, grow, and improve our business, we use certain Shopify enhanced features that incorporate data from your interactions with our store, along with other merchants and with Shopify. Shopify is responsible for the processing of your personal information for these purposes.
Exercising your rights with Shopify
To learn more about how Shopify uses your personal information or to exercise rights over data processed by Shopify, visit the Shopify Consumer Privacy Policy and the Shopify Privacy Portal.
Third-party website links
Our website may contain links to third-party websites or platforms. We do not guarantee and are not responsible for the privacy, security, or accuracy of any third-party site. Our inclusion of such links does not imply endorsement. We encourage you to review the privacy policy of any external site you visit before providing personal information.
Information you share on third-party social networking platforms may be viewable by other users of those platforms without limitation as to its use by us or by a third party.
Children’s Data
Our Services are not directed at, and we do not knowingly collect personal information from, children under the age of majority in their jurisdiction.
Not intended for children
The Services are not intended to be used by children. If you are the parent or guardian of a child who has provided us with their personal information, please contact us at info@harrencole.com to request that it be deleted.
Under-16 data
As of the effective date of this Privacy Policy, we do not have actual knowledge that we “share” or “sell” (as those terms are defined in applicable law) the personal information of individuals under 16 years of age.
Security & Retention
We take the security of your personal information seriously and implement reasonable technical and organisational measures to protect it. However, no security system is impenetrable and we cannot guarantee absolute security.
Security measures
We use industry-standard technical safeguards including encrypted data transmission, access controls, and secure third-party payment processing. We do not store full payment card details.
We recommend that you do not use unsecured channels to communicate sensitive or confidential information to us.
How long we keep your data
We retain personal information for as long as necessary to maintain your account, provide Services, comply with legal obligations, resolve disputes, and enforce applicable contracts and policies.
When personal information is no longer required, we delete or anonymise it in accordance with applicable law.
In-transit security
Information you send to us may not be fully secure while in transit over the internet. We recommend using secure networks and keeping your account credentials confidential. If you suspect your account has been compromised, contact us immediately at info@harrencole.com.
Your Rights & Choices
Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. These rights are not absolute, may apply only in certain circumstances, and in certain cases we may decline your request as permitted by law.
How to exercise your rights
You may exercise any of the rights above by contacting us at info@harrencole.com. We will not discriminate against you for exercising your rights. We may need to verify your identity before processing your request. You may also designate an authorised agent to make requests on your behalf, subject to verification requirements.
For rights related to data processed by Shopify directly, please visit privacy.shopify.com.
Complaints
If you have complaints about how we handle your personal information, please contact us using the details below. Depending on where you live, you may also have the right to lodge a complaint with your local data protection authority or, in the UK, the Information Commissioner’s Office (ICO) at ico.org.uk.
International Transfers & Policy Updates
We may transfer, store, and process your personal information outside the country in which you live, including to the United States and other countries where our service providers operate.
Transfers outside the EEA or UK
We use recognised transfer mechanisms to protect your data when it crosses borders.
If we transfer your personal information out of the European Economic Area or the United Kingdom, we will rely on recognised transfer mechanisms such as the European Commission’s Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the UK, unless the transfer is to a country that has been determined to provide an adequate level of protection.
UK & EEA residents: Your data protection rights under UK GDPR and the EU GDPR apply to any transfer of your personal information outside those regions. We take appropriate safeguards to ensure your information remains protected.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this page, update the effective date, and provide notice as required by applicable law. We encourage you to review this page periodically to stay informed.
Questions about your privacy?
Our team responds to all emails within 1–2 business days.
info@harrencole.comThis Privacy Policy applies to all users of harrencole.com. For residents of the United Kingdom or European Economic Area, your rights under UK GDPR and EU GDPR apply in addition to this policy. For residents of California and other US states with applicable privacy laws, your statutory rights under the CCPA and other applicable state privacy legislation apply. Nothing in this policy limits any right that cannot be waived under applicable law. HarrenCole is a trading name of Cyber Talent Solutions, Inc. Effective 17 June 2026.
